10 Year Guarantee

We are a Registered Halo Installer

Our Installer status demonstrates a commitment to quality by only using industry-leading systems.

You can have confidence in the fact that all products fitted by your local HALO Installer have been CE Marked and come with an Insurance-Backed Guarantee.

In fact Cumberland Windows are pleased to offer a 10 Year Guarantee on all of our high quality home improvement products. An Insurance Backed Guarantee (IBG) is a long term insurance policy which provides you with further valuable added protection.

What’s covered?

The Insurance Backed Guarantee covers customers in the unlikely event that Cumberland Windows ceases to trade. Therefore, if a fault is discovered in the original works after this event then the customer may initiate a claim.

The customer would be asked to complete a simple claim form and a report would be prepared by another contractor, which determines the cause of the problem as well as the cost of repair. If the fault falls under the terms of the Cumberland Windows written guarantee, then the Insurance Backed Guarantee would meet the reasonable cost of rectifying the defects up to a limit of the original price.

What is the policy term?

We are pleased to offer you a 10 year guarantee on our products and workmanship, and the insurance policy runs for the same period.

Who protects me?

The insurance is underwritten by QANW who specialise in this type of insurance and are authorised and regulated by the Financial Conduct Authority.